Customer Service, Thoroughness, Other, Quality
"Robert was outstanding in repairing our old Whirlpool washer. He was very knowledgeable, explained what was wrong and what he was doing to fix it, had the necessary parts with him, worked quickly, and provided advice on avoiding future problems. Although Alpha had to reschedule us because of problems at another customer, they kept us informed and Robert arrived promptly within the rescheduled appointment window. We could not be more pleased.